Terms & Conditions - Mix Global

1. General

These Terms & Conditions ("Agreement") govern all sales and transactions conducted by Mix Global ("the Company"), a company operating under the laws of the United Arab Emirates and The Netherlands, with its customers ("the Customer").

By placing an order, the Customer confirms full acceptance of these Terms & Conditions. Any deviation must be agreed in writing by the Company.

2. Shipments & Deliveries

• All shipments are executed EXW (Ex Works) or as otherwise agreed in writing, in accordance with Incoterms 2020.
• Delivery timelines, including express delivery within approximately 3 business days, are indicative and not legally binding.
• Risk and title of goods transfer to the Customer immediately upon handover to the courier or freight forwarder.
• Mix Global shall not be liable for delays, damages, or losses caused by third-party logistics providers.
• The Customer bears full responsibility for accurate shipping details. Any additional costs arising from incorrect information will be charged to the Customer.

3. Payments

• Full payment must be received in cleared funds prior to shipment, unless a written credit agreement is in place.
• Accepted payment methods: Bank Transfer (T/T) and other methods approved by Mix Global.
• All banking fees, correspondent charges, and currency conversion costs are borne by the Customer.
• Late or incomplete payments entitle Mix Global to suspend or cancel any pending orders without liability.
• Title of goods remains with Mix Global until full payment is received (Retention of Title).

4. Pricing

• All prices are wholesale, exclusive of VAT (if applicable), shipping, insurance, customs duties, and other governmental charges.
• Prices are subject to change without prior notice due to market volatility, including but not limited to currency fluctuations and supplier pricing.
• Quotations are valid for a limited time and subject to stock availability and confirmation.

5. Customs Clearance

• The Customer acts as the importer of record and is solely responsible for customs clearance, duties, taxes, and compliance with local import regulations.
• Mix Global provides standard export documentation but does not guarantee clearance.
• Any delays, penalties, storage fees, or returns due to customs issues are solely at the Customer's expense.
• If goods are returned, all associated costs, including shipping, duties, and damages, will be charged to the Customer.

6. Return Policy and Coverage

• All sales are final and non-returnable, unless explicitly agreed otherwise in writing.
• Any claims for shortages, defects, or discrepancies must be submitted in writing within 48 hours of delivery, supported by clear evidence such as photos, videos, and courier documents.
• Unauthorized returns will be rejected.
• Approved returns must be unused, in original sealed packaging, and in resalable condition.
• Mix Global reserves the sole discretion to approve replacement, credit, or partial refund.
• Return shipping costs are borne by the Customer unless otherwise agreed.

7. Warranty - Apple Products

Mix Global acts strictly as a wholesale distributor and is not an authorized service provider of Apple Inc. unless explicitly stated.

All Apple products and accessories supplied by Mix Global are original and genuine; however:

• Warranty coverage, if any, is subject to Apple's official warranty policies, which may vary by region.
• Mix Global does not guarantee international warranty validity or eligibility for warranty claims in the Customer's country.
• The Customer is solely responsible for verifying warranty applicability prior to purchase.

Mix Global provides a DOA (Dead on Arrival) guarantee of 48 hours from delivery:

• DOA claims must be supported by video proof and serial number verification.
• Devices must not be activated, opened, or tampered with.
• Mix Global does not provide any additional warranty beyond DOA unless explicitly agreed in writing.

Mix Global shall not be liable for:

• Manufacturer warranty refusals.
• Software issues, regional restrictions, or activation limitations.
• End-user misuse or third-party handling.

8. Limitation of Liability

• Mix Global shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, business interruption, or reputational damage.
• Maximum liability, if any, is strictly limited to the invoice value of the goods supplied.

9. No Cancellation / Binding Orders

All orders placed by the Customer and confirmed by Mix Global are final, irrevocable, and legally binding.

Once an order is confirmed verbally, via WhatsApp, email, or invoice, the Customer may not cancel, modify, or withdraw the order under any circumstances without prior written consent from Mix Global.

In the event that Mix Global, at its sole discretion, agrees to a cancellation or modification:

• The Customer may be subject to cancellation fees, including but not limited to administrative costs, price differences, currency losses, and supplier penalties.
• Any advance payments made shall be non-refundable, unless explicitly agreed otherwise in writing.

If the Customer fails to complete payment or refuses to accept delivery:

• Mix Global reserves the right to retain any payments received as liquidated damages.
• Mix Global may resell the goods at its discretion, and the Customer remains liable for any price differences, losses, and additional costs incurred. Any delay or failure by the Customer to fulfill its obligations shall constitute a material breach of contract, entitling Mix Global to pursue legal remedies, including compensation for damages and recovery of all associated costs.

10. Force Majeure

Mix Global shall not be held liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, war, government restrictions, supply chain disruptions, or transportation failures.

11. Governing Law & Jurisdiction

This Agreement shall be governed by and interpreted in accordance with the laws of the United Arab Emirates or The Netherlands, as applicable. Any disputes arising from or in connection with this Agreement should be directed to info@coolmix.eu.

12. Intellectual Property & Brand Protection

• Mix Global is a registered brand, and all trademarks, logos, and branding materials are the exclusive property of the Company.
• Any unauthorized use, reproduction, imitation, or attempt to copy Mix Global products, branding, or marketing materials is strictly prohibited.
• Mix Global reserves the right to take legal action against any infringement, including claims for damages, injunctions, or other remedies available under applicable law.
• Customers and partners are expressly prohibited from selling, distributing, or marketing counterfeit or imitation Mix Global products.

13. Amendments

Mix Global reserves the right to amend these Terms & Conditions at any time. The latest version shall apply to all transactions.

For questions related to these Terms & Conditions, contact info@coolmix.eu.